Comparison research on stakeholders analysis of disposition of medical dispute between China and abroad

Qin Chen, Gong-wen Liu, Lin Gu, Kang-jun Tian, Lu Wang, Xiao-na Li, Ya’na Ma

Abstract


Objective: We learn about the methods, process, effects of each stakeholder and the principles of the disposition of medical dispute home and abroad through stakeholder analysis. Methods: We investigate the methods, process and the principles of the disposition of medical dispute home and abroad by literature retrieval, key informant interview and depth interview. Results: The stakeholders of medical disputes mainly include patients and families, medical staff and hospitals, pharmaceutical companies, governments, laws, non-government organizations and media. They play different roles in medical disputes and have different effects. Over all, patients and families, medical staff and hospitals have the greatest effect and then laws, media, government, non-government organizations and pharmaceutical companies. Conclusion: Different stakeholders affect the disposition of medical disputes differently. It is crucial to establish harmonious relationship between patients and doctors and to build harmonious society by untangling the responsibility between all the stakeholders and dispose medical disputes quickly and effectively.


Keywords


Disposition of medical dispute; Stakeholder; Stakeholder analysis

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DOI: http://dx.doi.org/10.14725/gjha.v3n1.a1032

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Global Journal of Hospital Administration ISSN 2309-3609 (Print) ; ISSN 2375-4060 (Online)